Delete your Gatekeeper data

What we hold

When you use Gatekeeper we keep a small installation profile: a random identifier, a support code (your Support ID), the dates you first and last opened the app, your device's region and language, your plan settings, a record that you accepted the Terms, the start time of a limited-time offer if the app showed you one, and usage statistics (they are on by default; you can switch them off in Settings under Share usage statistics). If you used the plans screen or bought Pro, RevenueCat, our subscription service provider, also holds a purchase record. We do not hold your messages, contacts, call history, phone number, name or email address. Details: Privacy Policy.

How to ask

In the app: Settings, then "Delete my data". It opens an email to support@zadetech.com with your Support ID already in it; send it. On your phone, this button also removes this installation's identifier, so the app asks you to accept the Terms again before it filters or creates a new profile. Or write to support@zadetech.com yourself and include your Support ID (you find it in the app under Settings, Support).

What happens

We delete the profile, the record of your acceptance of the Terms and the purchase record at RevenueCat, and confirm by email, as soon as possible and at the latest within 30 days. This is free.

What deleting does not do

It does not cancel a subscription: cancel it in your App Store or Google Play account. It does not remove the rules and lists on your phone; they exist only there, and deleting the app removes them. It does not remove records that Apple or Google keep about your purchases.

If you cannot find your Support ID

We can only find a profile by its Support ID, because the profile contains no name or contact details. Open the app and look under Settings, Support. If you are on the "I do not accept" screen, your Support ID is shown there. If you no longer have the app or the code, write to us anyway and we will tell you what we can do.

Your rights

You may also ask what we hold, to have it corrected, or object to its use (Privacy Policy, section 8). Questions: support@zadetech.com.